Chargebee Review - Focos

Chargebee Review

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Chargebee Review Score
Score based on customer user experience

What is Chargebee?

Chargebee is a PCI Level 1 certified recurring billing platform for SaaS and subscription-based businesses. To automate payment collection,  email notifications, invoicing, and customer management, Chargebee integrates with the world’s leading payment gateways. Chargebee takes subscription billing by integrating with Xero, QuickBooks Online, Avalara, NetSuite, Zendesk, MailChimp, ShipStation, Salesforce, Slack, and Shopify. Subscriptions can be easily created, managed, paused, canceled, reactivated, and extended. Upgrades and downgrades can be handled at any time during the billing cycle. Throughout the journey, keep customers engaged with automated emails. Things can get messy when dealing with many different products under one roof. Every plan, recommended add-on, billing frequency, and currency adds another layer of complexity to the equation. You can better manage your product portfolio with Chargebee’s Product Family Mapping capabilities. You can also automate the management of each product’s entitlements with a small amount of code. A seemingly simple product catalog can become deceptively difficult to manage if you don’t plan it properly.

Chargebee makes it simple to define different price points for each currency-frequency combination. As a result, you get a single plan with all variations neatly mapped out. You can also mandate add-ons and define event-based charges for an entire project without redoing each variety. With Product Catalog 2.0, you can launch quickly and scale quickly. There are tables full of cold hard cash hidden behind every untested pricing strategy. You can test each plan with different pricing models on Chargebee, including flat, volume, tiered, and more. A plan’s pricing model and event-based charges may differ depending on the currency-frequency combination. Instead of following your competitors, experiment with different combinations and find the sweetest of all pricing spots. If you don’t have a way to track the impact of your agile experiments on the value and revenue you generate, it’s pointless. To capture each plan, add-on, price point, and non-recurring charges use Chargebee’s Custom Fields. Inside Chargebee’s analytics platform, these fields become your filters, allowing you to track the MRR generated by each component. Some products are recurring in a subscription business, while others aren’t. You can get better pricing control, the ability to apply discounts only to specific products, and accurate revenue reporting if you use a pre-defined pricing model for those. Creating and managing add-ons is simple with Chargebee’s admin console and API. Your SaaS pricing should be driven by more than one lever; feature-based pricing is one-dimensional. It’s simple to define pricing as an add-on by setting up any additional user licenses as a parameter. Similarly, charge customers at the end of the billing cycle based on their usage. Some products and services may be tax-free. Instead of changing your application logic, you can handle simple configuration changes and create exceptions by overriding business rules. You have complete control over the relationships between your plans and add-ons with Chargebee.

Suppose you want to announce something universal, such as a pricing change or a compliance communication. In that case, you can always use the bulk email option. You can send one-to-one communications on a customer, subscription, or invoice level. The power of emails can be used to reactivate inactive accounts, recover revenue, and ensure revenue flow, among other things. You can increase conversions by using the right emails and subject lines. You can also create templates for specific actions, such as sending a quote or an invoice, as well. Instead of editing the entire template, you can add notes for the customer when it’s time to send them out. Any email has the potential to become a shambles. Administrators must first create and edit email templates before they can be used in Chargebee’s action email notifications. Only a limited number of I.D.s can be sent out from the admin’s list. It reduces the risk of email disasters and improves the system’s security. Re-write your email. Add a splash of your company’s logo. P.S.: Italicize your puns and social accounts are linked. Translate content to fit your target audience’s needs, and if something doesn’t seem to be working, change it! In generic email templates, you can also add notes to customers. Little things like this can make a big difference in the customer’s experience. When it comes to email notifications, payment confirmation, sending invoices, and dunning, emails are a vital cog in the wheel of business communication. You can track whether or not a customer has opened your email with Chargebee. If the emails have bounced or not been read, use the information to determine alternative communication channels. You can bill for a year, a month, or even a day. If your pricing strategy requires it, you can charge your customers based on their usage. It’s easy to bill all of your customers on a specific date, or you can set custom billing dates for each one with Chargebee’s Billing LogIQ. There’s also a system that calculates prorations for upgrades and downgrades automatically, as well as rules for how cancellations should be handled.

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