Chorus Review - Focos

Chorus Review

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Chorus Review Score
Score based on customer user experience

What is Chorus?

Chorus is a cross-organizational conversation intelligence platform for gaining insights on customers and prospects. Every sales call and customer meeting is captured and analyzed by Chorus’ Conversation Cloud. It will allow everyone to collaborate more closely, stay aligned faster, and become more customer-centric and data-driven. Chorus is the industry leader in conversation intelligence and a key component of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market software, data, and intelligence for over 20,000 companies worldwide. Chorus’ Conversation Intelligence Platform, founded in 2015, analyzes sales meetings to identify and help revenue teams replicate the performance of top-performing reps. These insights form the basis of an effective coaching strategy for sales and customer success teams and insight into the customer’s voice across the organization. 

Customers like Zoom, Mavenlink, Qualtrics, Adobe, TripActions, and GitLab see a 30-50 percent increase in new hire productivity and a 20-100 percent increase in quota attainment. With the Chorus app for Zoom, you can complete various relationship management tasks without ever leaving the Zoom platform. Some key features of the Chorus App for Zoom are listed below. San Francisco, Tel Aviv, Boston, Toronto, and Salt Lake City are all home to Chorus. To help onboard new team members, you can access a call library of the best sales calls. Coaching Networks can be built using collective learnings from top B2B revenue teams and best practices from organizations. Data can be used from recorded and analyzed calls to enable data-driven sales coaching. Training can be based on which trends are proven to be effective and proven to be ineffective. Recordings should be available to allow cross-team collaboration and in-depth product and customer feedback. Managers can assess performance by listening to recordings of individual team members. Integrate with third-party CRM systems to enable automatic entry of call details such as call transcripts, call type, and subject matter. Analyze metrics such as trends affecting win rates across the entire organization or individual teams, average minutes per call, agent performance, and more using analytics. You can send reports to anyone in the company.

Determine what distinguishes top performers to replicate winning behaviors across the entire team. Get unrivaled Relationship Intelligence to keep your deals moving forward quickly, allowing you to reclaim the “R” in CRM. Allow managers to have a proactive impact on outcomes. To improve your team’s performance, quickly identify areas for improvement and track progress over time. Learn who needs coaching and what skills need to be developed based on fundamental customer interactions to help your team win more. Track and prove the impact of your programs by tracking quantifiable improvements over time. To encourage outside-in thinking, give everyone in your company first-hand access to your customers’ voices. To get to your desired outcomes faster, easily share insights and questions with Product, Marketing, and the C-Suite. Thanks to the new Chorus app, collaboration, and relationship management have never been easier. Gone are the days of frantically grabbing a pen and making sure you remember every last detail. Everything is instead recorded and managed within the Zoom platform. It improves the overall meeting experience for you and your prospects, allowing you to close more deals in less time.

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