Expedia Review - Focos

Expedia Review

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Expedia Review Score
Score based on customer user experience

What is Expedia?


Through Expedia’s website, users can book airline tickets, hotel reservations, car rentals, cruises, and vacation packages. Expedia’s program includes some extra features that others do not. By linking your Expedia account to other accounts, you can not only earn airline frequent flier miles and credit card rewards points on the same purchase as your Expedia points, but you can also use points you earn through other programs, such as Citi and American Express, on purchases made through Expedia. You will be able to take advantage of exclusive member-only discounts as an Expedia+ member. These are significantly reduced rates, including daily deals on flight-inclusive packages departing from the closest airport to you. 

Expedia.comFlight ®’s Recommendations analyzes more than three billion flight searches and applies insights to real-time customer search queries to suggest alternative airports, dates, or travel times. Above the standard search results, these options and fares reflect patterns other anonymous customers have recently booked and are displayed in a box above the common search results. Choosing a nonstop flight between JFK and LAX, for example, has over 3,000 options on a given day. To make recommendations on other dates or airports that may be more convenient or cost-effective for travelers, Expedia.com can use big data based on numbers and information like this. The feature, called Flight Recommendations, is a first in the online travel industry because it shows potential savings from different searches. In the United States, Flight Recommendations is now available for desktop users, with a global roll-out expected in 2014. Scratchpad is a new feature that will be visible to customers logged into their Expedia.com account. The customer’s search queries are neatly stored and organized for easy retrieval. According to Expedia.com, customers will search for a flight online an average of 48 times before booking a trip, according to Expedia.com. Scratchpad ensures that they have access to previous searches whenever they return. On the Expedia.com homepage, clicking the Scratchpad button expands the search history. It refreshes the data, displaying the most recent prices and inventory. Scratchpad will also remember and save searches made on the Expedia.com mobile app for travelers who are signed in on the desktop. Travelers can save time by not starting their search from scratch each time they do research. It also keeps their money by sending them personalized emails when prices change, allowing them to make informed travel decisions. 

Users can share their live itineraries with coworkers, friends, and family using Itinerary Sharing. Friends can receive the same notifications as the traveler, making it easier to keep track of flight departures, arrivals, and delays, as well as other important information. Expedia.com is the world’s most popular travel site, with millions of people using it to plan and book travel every month. Its mission is to provide the most up-to-date technology and the most diverse selection of vacations, cheap tickets, hotel deals, car rentals, destination weddings, cruises, in-destination activities, and other attractions and services and travel apps. Customers of Expedia.com can get the best online rates for all types of travel with the Expedia Best Price Guarantee. In the United States and other countries, Expedia, Expedia.com, and the Airplane logo are either registered trademarks or Expedia, Inc. Other trademarks, company names, and product names mentioned in this document may belong to their respective owners. 

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