Getguru Review - Focos

Getguru Review

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Getguru Review Score
Score based on customer user experience

What is Getguru?

Guru keeps your teams connected, confident, and engaged by organizing information and making it accessible from anywhere you work. With Guru, information flows smoothly throughout your organization, reducing meeting and chat fatigue and giving your team more time to focus on what you hired them to do instead of looking for information. Guru makes it easier than ever to share product information, streamline internal communication, and onboard new employees. Guru assists businesses in establishing a single source of truth (SSOT) by capturing data from multiple platforms and editing it according to business needs. It allows users to gather data from the internet, organize it using collections, boards, groups, and cards, and synchronize data across multiple platforms. It aids professionals in detecting duplicate content and the addition of tags to cards based on AI recommendations. Administrators can also see what their teams are up to and create custom knowledge triggers to resolve client queries with canned responses quickly. During ongoing calls or chats, agents can improve customer communication by receiving automated suggestions.

Guru includes an application programming interface (API) that enables businesses to integrate the solution with various third-party systems, including Slack, Microsoft Teams, Zendesk, Salesforce, Confluence, Intercom, Wistia, etc. Youtube, Showpad, and others. Guru is an omnichannel knowledge base for customer service, sales, and marketing. It’s available in various formats depending on where your users are: as a browser extension, a web application, or a Slack bot. Regardless of how your employees access Guru, they will have access to the most up-to-date knowledge compiled from internal and related external sources. As a result, they can confidently apply solutions and remediation actions. Guru, on the other hand, is more than a knowledge-sharing platform. It comes with a publishing API and a turnkey solution, allowing you to be as flexible as you want. This means you can use the application to create your own branded knowledge base or power your existing external sites. Maintaining multiple knowledge bases puts a strain on your team. It makes it more difficult for your employees to find their required information. Guru allows you to combine data from multiple sources into a single platform, allowing your employees to find answers to their questions quickly. Every day, your company’s knowledge and solutions expand. As a result, it’s becoming increasingly important to ensure that employees access only the best and most up-to-date articles. Guru can assist you with this because it includes a built-in knowledge verification workflow that alerts you when to review and revise content.

Guru gives you actionable information on how your users interact with your knowledge base. You can also use the app to spot trends in search results. You can improve your content and advance your knowledge strategy by using the information you gain. Unlike other knowledge management applications that rely on wikis, Guru puts data at the fingertips of your employees no matter where they are. They can use a browser extension to search and view information or use a Slack bot to find relevant articles. Your agents’ documentation and knowledge are integrated with their workflows with these options. Guru also provides two options for publishing knowledge content. You can use its publishing API to power your existing knowledge base or use the turnkey solution to create a branded information portal from the ground up. Expert-approved knowledge resides in your workplace and is available when needed. There’s no need to look for anything, so you can focus on what you do best: creating amazing customer experiences, closing deals, planning for the future, and finally cleaning up Gotham. People’s information needs can be found all over the place. From Google Docs and Slack threads to the insides of apps and the minds of your best and brightest employees, information is everywhere. Guru compiles all of your company’s data and knowledge into a single source of truth. A guru is a person who transforms data into knowledge. When experts can easily access, track, and verify information, it transforms into knowledge, which is far more powerful. Guru gives you exactly what you need, when you need it, and right where you’re working. Poof! Boost efficiency, provide incredible customer experiences, and free employees from wasting time looking for information.

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