Messenger Review - Focos

Messenger Review

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Messenger Review Score
Score based on customer user experience

What is Messenger?

Messenger is a Facebook-owned messaging app and platform. The company revamped its messaging service in 2010 and released standalone iOS and Android apps in 2011. In 2018, Messenger rolled out a non-portal hardware device called Portal with video calling functionality. Designed as a mobile chat service, users can send messages, photos, videos, and other media to individuals or groups. It also allows users to receive messages without an Internet connection, sync across multiple devices, and view found friends and contacts. Messenger was originally developed as Facebook Chat in 2008 and integrated into Facebook Mobile in July 2009. This product changed its name to Facebook Messenger in March 2010 and became an instant messaging platform and app with additional features such as stickers and reactions. Reactions allow users to tap and hold on to a message to add an emoji reaction. At the same time, Mentions enables users to input @ in a group chat to send a direct notification to a specific member. Messenger is real-time messaging for modern companies, providing chat, video calling, and file sharing features via mobile devices. It brings together trusted communications and collaboration between teams, providing an integrated platform across mobile apps and Portal hardware.

Connect with friends and family in an instant. Send stickers, photos, and links. With over 1.3 billion people around the world using Messenger every month, it’s where friends and family come together online. It’s only natural that you’d want to know everything there is to know about Messenger. Join the global community connecting over 1 million minutes daily on Messenger. Built on the Messenger Platform, over 1000 businesses use customer chat to provide customer service and sales. Create an account in a few minutes and instantly start sending messages with interactive commerce features like a shopping cart, payment buttons, and delivery tracking all built-in. Users can use Messenger to open compatible third-party apps, such as movie ticketing services or GIF producers, and then share the information with other conversation participants. Bots can engage in group conversations by injecting notifications such as news updates, receipts, sports scores, and more, rather than talking with the chat participants.

Users can use dedicated apps to play games, collaborate on music playlists, and book flights, among other things. Facebook also announced the launch of a “Discovery” tab, including recently used bots, bot categories, trending experiences, and search features. Users may see what each chat would do in a conversation on a preview screen. Users can use Messenger’s camera to scan customized, branded QR codes that will take them directly to a particular bot. Messenger users can send each other end-to-end encrypted messages using the Signal Protocol in an optional mode called “Secret Conversations.” Users can also send each other “self-destructing” messages, which are messages that are permanently deleted after a specific period. This feature is only available in mobile apps; the web version does not. Inside Messenger, users can play games like Pac-Man, Space Invaders, EverWing, and Words with Friends Frenzy. Games are asynchronous, with high scores rather than simultaneous play, and are created using HTML5 rather than applications. Users can tap a “Location” button to be sent to a map that allows them to identify any location, even if they are not physically present.

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